This course aims to equip housing officers, support, staff, and others involved in tenant interactions with knowledge and skills needed to handle various aspects of tenant management.
Course Content
- Introduction to Tenant Engagement
- Effective Communication with Tenants
- Tenant Rights and Responsibilities
- Conflict Resolution & De-escalation
- Mental Health & Vulnerability Awareness
- Tenant participation & Empowerment
- Anti-Social Behaviour (ASB)
- Diversity & Inclusion
- Tenant Feedback & Service Improvement
Course Delivery
On-line, self-paced, for you to complete at your convenience. We have support on hand during office hours, throughout your learning journey to answer any questions, queries, or technical issues you may need assistance with.
Course Eligibility Requirements
You must be 18+ otherwise there are no specific course eligibility requirements.
Assessment
Once you have completed the online learning sections and successfully achieved the required pass marks for the end of course quiz, you will be able to instantly print your certificate of learning.
